At Rhino Warehouse Supply, we want you to feel confident in your purchase. Because we work with multiple manufacturers and carry a wide range of commercial and industrial equipment, return and cancellation policies may vary by manufacturer and product.
Before returning or cancelling any order, please contact us so we can confirm the applicable policy and help guide you through the process.
Returns
Return eligibility and return windows vary by manufacturer and product. Some products may have return windows as short as 7 days after delivery. Customers should contact Rhino Warehouse Supply as soon as possible after receiving an order to request return authorization.The applicable return window, eligibility requirements, restocking or rehandling fees, and return freight responsibility will be determined by the manufacturer’s policy applicable to the product purchased. Returns sent without prior authorization may be refused.
If you need to return an item, contact Rhino Warehouse Supply before sending anything back.
Returns typically require prior authorization from the manufacturer. Items returned without authorization may be refused.
Depending on the manufacturer and product, returns may be subject to:
- Restocking or rehandling fees
- Return freight charges
- Manufacturer-specific return windows
- Original packaging requirements
- Inspection or condition requirements
Some products may not be eligible for return, including custom, made-to-order, modified, special-order, or clearance items.
Because return policies vary, we strongly recommend contacting us before placing your order if you have questions about a product's return eligibility.
Order Cancellations
If you need to cancel an order, please contact us as soon as possible.
We will make every reasonable effort to stop the order before it enters production or ships. However, we cannot guarantee cancellation once an order has been processed by the manufacturer.
Orders that have already shipped may need to be handled as a return and may be subject to applicable:
- Restocking fees
- Freight charges
- Return shipping costs
- Manufacturer return policies
Custom, made-to-order, or special-order products may not be cancellable once production has begun.
Damaged or Incorrect Items
If your order arrives damaged, incorrect, or incomplete, please contact us as soon as possible.
For freight deliveries, inspect the shipment carefully before signing for it whenever possible. If you notice visible damage:
- Take clear photos of the packaging and product.
- Note the damage on the carrier's delivery receipt when applicable.
- Keep all packaging materials.
- Contact Rhino Warehouse Supply promptly.
We will help coordinate the next steps with the manufacturer and/or freight carrier.
Please do not discard damaged products or packaging until the issue has been resolved.
Return Shipping
Unless the return is the result of a verified shipping error, defective product, or other situation covered by the manufacturer's policy, customers may be responsible for return shipping or freight costs.
Original shipping and freight charges may also be non-refundable depending on the manufacturer.
For large or heavy equipment, return freight can be significant. We recommend contacting us before ordering if you're unsure whether a product is the correct fit for your application.
Refunds
Once an approved return is received and inspected, any applicable refund will be processed according to the manufacturer's return policy.
Approved restocking fees, freight charges, return shipping costs, or other applicable fees may be deducted from the refund.
Refund processing times may vary depending on the manufacturer and payment method.
Need Help Before Ordering?
Choosing the correct warehouse equipment can help prevent costly returns.
If you're unsure about capacity, dimensions, power requirements, compatibility, configuration, or application, contact us before placing your order.
Rhino Warehouse Supply
833-699-8067 / support@rhinowarehousesupply.com
We're happy to help you find the right equipment before you buy.